Every staff member, not just coaches, is expected to know the emergency basics below. You may be the first person on the scene, and the first ninety seconds matter.
KA Performance: New Hire Safety Orientation
Emergency Procedures and Client Interaction Standards
Greeting Members
Every member gets a greeting within the first few steps onto the floor, by name if you know it.
Handling Complaints
Listen first, do not promise a refund or fee waiver yourself, and loop in a manager the same day. Complaints logged late are the ones that turn into cancellations.
Confidentiality of Member Information
Membership details, health notes, and payment information stay off the floor and out of casual conversation, including with other members.
That completes New Hire Safety Orientation. Your manager will confirm completion before you are scheduled for a solo shift.